Frequently Asked Questions
Everything you need to know about your LEWKIN shopping experience.
How long does shipping take and where do you ship from?
We ship directly from our warehouse in Seoul, South Korea. Standard international shipping typically takes 5-10 business days, while express options can arrive within 3-5 business days depending on your location.
What is your return policy?
We offer a 14-day return window from the date of delivery. Items must be in their original condition, unworn, and with all tags attached. Please note that certain items like jewelry and final sale pieces are non-returnable for hygiene reasons.
How do I know which size to choose?
Since our styles follow Korean sizing standards, they may run smaller than US or EU brands. We provide a detailed size chart on every product page with specific measurements in both centimeters and inches to help you find the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and buy-now-pay-later options like Klarna and Afterpay in supported regions.
Will I have to pay customs duties or taxes?
For many countries, including the US, duties are included or waived for orders under a certain threshold. However, customers are responsible for any local VAT or import taxes that may be applied by their country's customs office upon arrival.
How can I track my order?
Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number and a link to our tracking portal where you can monitor your package's journey in real-time.